Connecticut Upgrades
MetroCast is proud to be your cable provider. Every day, we're committed to delivering the value that our customers expect and deserve.
To improve your service even more, we are undertaking a complete system upgrade in the Connecticut area. We've built a new technical facility in Montville, which delivers unparallel bandwidth at 1 GHz and a fiber optic architecture which will deliver new technology, like Video On Demand and MetroCast Digital Phone, as well as unequaled reliability and clarity.
Over the next few months, you will see our technicians hard at work in your neighborhood. Street by street, we'll be switching your video and internet service to the new MetroCast system.
What does this mean for you?
In addition to increased reliability, you'll see more channels, increased speeds in your Internet service, and a completely digital video service with unparalleled sharpness and clarity. The big news is that you'll see many additions to your channel line-up including new digital channels, more high definition offerings, expanded premium network packages and the addition of Starz and Encore. You will also be able to enjoy Turner Classic Movies and SportsNet New York on your Expanded Basic Service.
As we make changes in your town and neighborhood, we'll mail a new channel line-up and deliver a notification card to each household. Below you'll find up to date information on our progress, town by town. As always, we welcome your comments and questions.
We are very excited about the changes ahead and look forward to providing you with the best possible service. Thank you for being a MetroCast customer.
Please see updates below.
Tuesday - Apr 29, 2008 - 11:46 AM
Thank you for your patience as we continue construction in preparation for bringin our customers a new channel line-up with enhanced HD channel line-up, Video On Demand and Digital Telephone. For a preview of your channel line-up click the link on this page, or refer to the mailer sent earlier this year for a convenient channel card.
As always, call 1-888-339-3605 with any questions or concerns.
Thursday - Apr 03, 2008 - 9:35 AM
Construction continues in New London through April! Check your door for a notice of when we'll be in your neighborhood. Shortly after your street is upgraded you will enjoy the new enhanced channel line-up. For information on the new channel line-up refer to the mailer sent in December.
Montville, Uncasville, and Oakdale customers have been mailed notification of the upcoming system upgrade. Upgrading in Montville, Uncasville and Oakdale will begin in May. Check your door for a notice of when we'll be in your neighborhood.
Thursday - Feb 21, 2008 - 4:49 PM
Construction will begin in New London the first week of March 2008! Check your door for a notice of when we'll be in your neighborhood.
Monday - Nov 05, 2007 - 9:05 AM
Commonly Asked Questions
What will I need to do in my home to make the changes?
Most likely nothing. We at MetroCast will make the changes so they appear on your set-top converter. Settings you’ve programmed into your MetroCast converter such as Favorites or Parental Control, will reset automatically. If you do not currently use a converter, you may have to update any settings you’ve established on your TV set. The TV owner’s manual should provide you with instructions.
Will my service go off when the change is made?
Your services will go off for a period of no more than 12 hours. When the service is restored you will enjoy the new channel line-up and Internet speeds.
How were the new channels chosen?
When you request a new channel by phone, email or in person, your MetroCast customer service representative records that request. Most of the channels we’re adding are your top requested cable networks.
When will I be able to use new services such as Video On Demand and Telephone?
The new MetroCast cable system will allow for these services shortly after you begin enjoying your new channel line-up.
Monday - Nov 05, 2007 - 9:01 AM
Waterford and Quaker Hill residents have been mailed their notification of the new channel line-up. Neighborhood by neighborhood, each MetroCast customer will be changed to the upgraded system and receive the new channel line-up that includes new favorites like E!, SNY, New England Cable News and more.
Prior to receiving the new line-up, MetroCast will deliver a door tag notification. As always, you may contact our customer service department at 442-8525 or 1-888-339-3605 with any questions or concerns.
Monday - Nov 05, 2007 - 8:55 AM
If you live in the East Lyme area, the free channel listings provided by your local newspapers will not yet reflect your new channel line-up. The channel line-up can be found in the following locations:
Your TV Guide i-guide interactive guide
This website (printable version)
The channel line-up card mailed to you this summer
In your November MetroCast billing envelope
Monday - Oct 01, 2007 - 4:26 PM
Thank you for visiting the CT Upgrades Information area. Our construction teams are currently working in East Lyme and Niantic. We have introduced the new channel line-up in several neighborhoods and will continue to do so throughout the town.
Customers who have received a "Notification of System Upgrade" door tag can expect to receive the new channel line-up within several weeks. In addition, all East Lyme and Niantic customers will receive another copy of the channel card in the bills dated November 2007. For more detailed information or for general questions, please call 1-888-339-3605.
|
Site by Hexa
