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Career Opportunities
Below is a list of positions that are currently open.
To apply, please click on the desired position to view details and then click "Apply Now."
Positions found in CT (5)
INSTALLER/SERVICE TECHNICIAN 
Description:
Direct Report to: Technical Operations Supervisor
Job Responsibilities:
Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
Completion of daily installation route.
Identification, repair and installation of service cabling using a variety of tools and test equipment.
Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
Promote and sell programming services and packages.
Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
Proper completion of daily work log, work orders, vehicle log and reports.
Participate in ongoing Customer Service and technical training as required.
Overtime may be required; On-call rotation may be required.
Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.
Experience:
Job Qualifications:
High school diploma or equivalent.
Valid drivers license, with proven good record.
Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
Ability to perform physically demanding work and lift minimum of 75 lbs.
Ability to work non-standard hours (evenings, weekends, etc.)
Customer relation skills.
Team oriented.
If interested, send your resume to: Harron Communications, 221 Norwich Road, Plainfield, CT 06374, Attention: Robert Martin
An Equal Opportunity Employer
Location: Plainfield, CT
CUSTOMER SERVICE REPRESENTATIVE
Description:
Job Responsibilities:
Promote and sell programming services and packages.
Process customer work orders and payments both in person and via telephone.
Resolve customer conflicts, including billing issues, in a professional manner.
Participate in ongoing customer service and technical training as required.
Willing to work non-traditional hours, including Saturdays, and overtime as needed.
Work in a professional environment with monitored productivity.
Experience:
Job Qualifications:
High school diploma or equivalent required.
Excellent verbal communications, organizational and customer relations skills.
Ability to communicate effectively and courteously on the telephone and with walk-in customers.
Demonstrated accuracy with detailed work.
Basic knowledge of office equipment including calculator, photocopier, and basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
Excellent customer relation skills and the knowledge of cable TV and Internet services.
Previous sales experience preferred.
Must be a team player.
An Equal Opportunity Employer
If interested, send your resume to Harron Communications, 61 Myrock Avenue, Waterford, CT 06385, Attn: Vickie Spakowski.
Location: Waterford, CT
WAREHOUSE COORDINATOR
Description:
Job Responsibilities:
Coordinate the activities of inventory control, receiving, ordering, storing, issuing and shipping of tools, equipment and other supplies.
Initiate and compile records for ordering, issuing, shipping, and inventory control.
Review records for accuracy of information and maintenance of proper stock levels.
Gather and maintain system records and files for completion of required reports.
Facilitate the issuance and collection of equipment and other supplies, maintaining detailed records of times and other identifying data on system, contractor and other personnel involved in the transactions.
Act as the central point of contact for vendors and contractors in all matters associated with inventory receiving and issuance.
Working together with the contractor reconcile inventory. Research and resolve any discrepancies on a monthly cycle.
Testing and/or repair of equipment or supplies where and when required.
Other duties as assigned.
Operate PC and MS Office Programs & Inventory Software.
Experience:
High school degree required.
Professional verbal communication and telephone skills.
Ability to work with detail and produce accurate results.
Strong external/internal customer satisfaction focus, sound judgment.
Demonstrated capacity to use office equipment, i.e., fax machines, copy machines, postage machines, telephones, etc.
Ability to use minor test equipment and understanding of basic electronics preferred.
Ability to operate forklift preferred.
Ability to lift 75 pounds.
Able to work non-standard hours.
Ability to work in a goal oriented and schedule driven environment with flexibility to work the hours required to meet the demands.
If interested, send your resume to: Harron Communications, 221 Norwich Road, Plainfield, CT 06374, Attn: Robert Martin.
Location: Plainfield, CT
GENERAL MANAGER SOUTH CT
Description:
The General Manager is responsible for the overall operations of the MetroCast Communications system in Southern Connecticut. Personally responsible for total management (people management and functional management), and all public relations efforts needed to attain Company goals. Responsible for analyzing, assessing and refining operational methods, processes and procedures associated with the operational integrity of products and services. The General Manager will work in conjunction with all MetroCast General and Regional Managers to create consistent procedures and processes to improve efficiencies throughout the MetroCast systems.
Experience:
Responsible for all general management activities of the Connecticut South cable system,. Includes staffing, positive employee relations, performance standards and evaluations, equitable compensation, training, succession planning, and encouragement and maintenance of a discrimination-free and healthy work environment.
Participates and provides direction and control, in the preparation of the annual operating plan and annual capital and expense budgets. Assures that all functions operate in a cost effective manner and within the parameters of both the operating plan and the capital and expense budgets.
Assures compliance with all existing Federal and State regulations and future legislation impacting the Cable Television and Communications industries. Maintains relationships and favorable standing with government agencies and representatives. Focuses on and promotes efforts to foster open dialog with all local community governments. Directly responsible for ensuring compliance with existing DPUC regulatory requirements and yearly DPUC filings within designated geographic area of responsibility.
Responsible for establishing and maintaining a positive regional presence. Pro-actively participates in regional community, charity, civic and political events. Markets the company to positively promote Growth Management, community understanding, and community appreciation of MetroCast products and services. Encourages participation by MetroCast employees in local community events and programs.
Oversees technical, marketing, customer satisfaction/customer service and sales activities to assure maximum number of subscribers and to guarantee customer satisfaction.
Assures the consistent and high quality delivery of cable products and services, e.g.: programming, system clarity, Pay-Per-View and Video-On-Demand availability, customer service, and customer satisfaction. Goals are to establish and sustain highest possible level of cable products/services delivered and maximum level of customer satisfaction/customer relations.
Establishes and maintains the highest standards of on-the-job safety practices in accordance with company and OSHA safety requirements and the National Electrical Safety Code.
Plans, oversees and guarantees on-going training as priority throughout the functional operations of the region, and that it is directed at the most immediate and results-oriented needs.
Represents the company in a completely professional and competent manner. At all times, presents a professional attitude and appearance in employee, customer, vendor, and contact interface situations and requires the same of all system associates.
Bachelor's degree (B.A.), preferred; equivalent education/work experience considered.
Five (5) years of general operational management experience preferred.
Thorough knowledge of cable television and telecommunications industry, supervision of personnel, policies and procedures.
Strong background in technical engineering management and daily system technical operations.
An understanding of the Internet service industry.
Experience in supervision/management of teams, significant complex projects, and cross functional team management experience at a leadership level required.
Excellent written and verbal communication skills and the ability to influence and negotiate at a senior level.
Strong results orientation with the ability to think and communicate strategically, yet manage tactical details.
Familiarity with the Internet and PC networking with telephone distribution networks, switching/routing and telephony operations.
Valid drivers license and good/safe driving history required.
If interested, please forward a letter of introduction and your resume to: Harron Communications, 9 Apple Road, Belmont, NH 03220, Attn: Moira Campbell or email jobs@harron.com.
Location: Waterford, CT
DIRECT SALES REPRESENTATIVE
Description:
Job Responsibilities:
Accomplish targeted sales goals for assigned residential market area.
Generate new residential sales through cold calling door-to-door along with generating and following-up on sales leads in new and existing areas including re-market/upgrade existing customers, retrieving equipment from disconnects, and performing audits.
Attend sales meetings as scheduled, provide timely and accurate sales logs and activity reports.
Attend all community events to procure leads and sales and promote MetroCast products and services.
Prepare all necessary paperwork to schedule request for services.
Responsible for scheduling connection of services for customers and educating customers on their responsibilities.
Assure a quality presentation of company products and services.
Represent the company in a completely professional manner. At all times, presents a professional attitude and appearance in employee, customer, vendor, and contact interface situations.
Experience:
Job Responsibilities:
Accomplish targeted sales goals for assigned residential market area.
Generate new residential sales through cold calling door-to-door along with generating and following-up on sales leads in new and existing areas including re-market/upgrade existing customers, retrieving equipment from disconnects, and performing audits.
Attend sales meetings as scheduled, provide timely and accurate sales logs and activity reports.
Attend all community events to procure leads and sales and promote MetroCast products and services.
Prepare all necessary paperwork to schedule request for services.
Responsible for scheduling connection of services for customers and educating customers on their responsibilities.
Assure a quality presentation of company products and services.
Represent the company in a completely professional manner. At all times, presents a professional attitude and appearance in employee, customer, vendor, and contact interface situations.
If interested, send your resume to: Harron Communications, 61 Myrock Avenue, Waterford, CT 06385, Attn: Mark Hooper
An Equal Opportunity Employer
Location: Waterford, CT
Positions found in MD (1)
INSTALLER/SERVICE TECHNICIAN
Description:
Job Responsibilities:
Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
Completion of daily installation route.
Identification, repair and installation of service cabling using a variety of tools and test equipment.
Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
Promote and sell programming services and packages.
Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
Proper completion of daily work log, work orders, vehicle log and reports.
Participate in ongoing Customer Service and technical training as required.
Overtime may be required; On-call rotation may be required.
Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.
Experience:
Job Qualifications:
High school diploma or equivalent.
Valid drivers license, with proven good record.
Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
Ability to perform physically demanding work and lift minimum of 75 lbs.
Ability to work non-standard hours (evenings, weekends, etc.)
Customer relation skills.
Team oriented.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 43920 Airport View Drive, Hollywood, MD 20636. Attn: Bobby Pilkerton.
Location: Hollywood, MD
Positions found in MS (5)
Install/Service Technician
Description:
Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
Completion of daily installation route.
Identification, repair and installation of service cabling using a variety of tools and test equipment.
Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
Promote and sell programming services and packages.
Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
Proper completion of daily work log, work orders, vehicle log and reports.
Participate in ongoing Customer Service and technical training as required.
Overtime may be required; On-call rotation may be required.
Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.
Experience:
High school diploma or equivalent.
Valid drivers license, with proven good record.
Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
Ability to perform physically demanding work and lift minimum of 75 lbs.
Ability to work non-standard hours (evenings, weekends, etc.)
Customer relation skills.
Team oriented
If interested, send your resume to: Harron Communications, 625-A East Main Street, Philadelphia, MS 39350, Attn: Stan Burt.
An Equal Opportunity Employer
Location: Philadelphia, MS
Customer Service Representative
Description:
Job Responsibilities:
Promote and sell programming services and packages.
Process customer work orders and payments both in person and via telephone.
Resolve customer conflicts, including billing issues, in a professional manner.
Participate in ongoing customer service and technical training as required.
Willing to work non-traditional hours, including Saturdays, and overtime as needed.
Work in a professional environment with monitored productivity.
Experience:
Job Qualifications:
High school diploma or equivalent required.
Excellent verbal communications, organizational and customer relations skills.
Ability to communicate effectively and courteously on the telephone and with walk-in customers.
Demonstrated accuracy with detailed work.
Basic knowledge of office equipment including calculator, photocopier, and basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
Excellent customer relation skills and the knowledge of cable TV and Internet services.
Previous sales experience preferred.
Must be a team player.
If interested, please send your resume to: Harron Communications, 406 N. 3rd Street, Booneville, MS 38829, Attn: Dave Von Dolteren.
Location: Booneville, MS
Direct Sales Representative
Description:
Job Responsibilities:
Accomplish targeted sales goals for assigned residential market area.
Generate new residential sales through cold calling door-to-door along with generating and following-up on sales leads in new and existing areas including re-market/upgrade existing customers, retrieving equipment from disconnects, and performing audits.
Attend sales meetings as scheduled, provide timely and accurate sales logs and activity reports.
Attend all community events to procure leads and sales and promote MetroCast products and services.
Prepare all necessary paperwork to schedule request for services.
Responsible for scheduling connection of services for customers and educating customers on their responsibilities.
Assure a quality presentation of company products and services.
Represent the company in a completely professional manner. At all times, presents a professional attitude and appearance in employee, customer, vendor, and contact interface situations.
Experience:
Job Qualifications:
High School diploma or equivalent, some college education/work experience preferred.
Two years of sales experience preferred.
Must be highly motivated and goals oriented.
Must be able to maintain extensive contact with businesses and the community.
Knowledge of cable television industry products and services is preferred, but not necessary.
Knowledge of Microsoft Office.
Excellent written and verbal communication skills and the ability to influence and negotiate.
Strong organizational, time management and planning skills desired.
Strong results orientation with the ability to think and communicate strategically.
Must have own transportation including valid drivers license and good/safe driving history required.
Non-standard work hours required.
If interested, send your resume to:
Harron Communications
ATTN: Laurie Pell
311 Heritage Dr
Oxford, MS 38655
Equal Opportunity Employer
Location: Starkville, MS
Lead Technician
Description:
Job Responsibilities:
Responsible for the development, training, and support of local Technical Operations team of installation and service technicians, along with local contract crews. Including up to date training on new technologies and MetroCast products and services.
Monitor and maintain daily quota levels and service route schedule with technical supervisor assistance.
Assist Technical Supervisor with insuring that customer satisfaction with installation and service work provided meets or exceeds MetroCast standards.
Assist Technical Supervisor with construction of new cable plant upgrades, extensions, rebuilds and maintenance work.
Responsible for the technical performance and integrity of the CATV network, including preventive maintenance procedures to meet FCC technical requirements.
Assist the Technical Supervisor with Quality Control inspections of in-house and contract installation and service work and reports any discrepancies to the Technical Supervisor.
Assist Technical Supervisor with insuring that after hours response to customer service issues, including stand-by scheduling and staffing is adhered to.
Assist Technical Supervisor in the timely completion and accurate filing of FCC Leakage, Proof of Performance reports
Assist Technical Supervisor with maintaining a good working relationship with local telephone and power utilities.
Assist Technical supervisor in the day-to-day management of the local technical vehicle fleet. Insuring that proper materials are kept on the vehicles that allow each technician to maintain a consistent level of productivity.
Assist Technical Supervisor in insuring compliance with State, OSHA, and company safety guidelines and requirements and brings any discrepancies to the Technical Supervisor.
Provide technical support to other departments; including HSD, marketing, customer service and others. Providing effective and immediate communications whenever customer service is interrupted.
Experience:
Job Qualifications:
Associates Degree in Electronics or related field, or equivalent combination of education and industry experience.
2 to 5 years cable television technical operation experience on a system wide basis.
Working knowledge of advanced CATV technologies.
Ability to direct, evaluate, and motivate subordinates.
Excellent customer service skills. Strong team building and motivational skills. Strong organizational, analytical, oral and written communications skills.
Ability to maintain a company wide professional attitude and appearance at all times.
A thorough understanding of company policies to ensure compliance and consistent application.
Up-to-date knowledge of technological developments within the industry.
Able to identify and solve problems efficiently and creatively, taking the initiative to develop new solutions when warranted.
Must have a Valid Drivers license and good driving record.
If interested, please send your resume to: Harron Communications, 311 Heritage Avenue, Oxford, MS 38655, Attn: Laurie Pell.
An Equal Opportunity Employer
Location: Bruce, MS
Installer/Service Technician
Description:
Job Responsibilities:
Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
Completion of daily installation route.
Identification, repair and installation of service cabling using a variety of tools and test equipment.
Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
Promote and sell programming services and packages.
Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
Proper completion of daily work log, work orders, vehicle log and reports.
Participate in ongoing Customer Service and technical training as required.
Overtime may be required; On-call rotation may be required.
Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.
Experience:
Job Qualifications:
High school diploma or equivalent.
Valid drivers license, with proven good record.
Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
Ability to perform physically demanding work and lift minimum of 75 lbs.
Ability to work non-standard hours (evenings, weekends, etc.)
Customer relation skills.
Team oriented.
If interested, send your resume to:
Harron Communications
Attn: Laurie Pell
311 Heritage Avenue
Oxford, MS 38655
An Equal Opportunity Employer
Location: Oxford, MS
Positions found in NH (5)
Senior DOCSIS Engineer
Description:
Job Summary:
The Senior DOCSIS Engineer will be responsible for the day to day operations and advancement of subscriber access technologies including CMTS/Cable modems and 802.11 wireless technologies.
Job Responsibilities:
Responsible for the scalability and integrity of the CMTS and cable-modem networks for all Metrocast regions.
Develop CMTS and cable-modem configuration strategy and support requirements for all regions.
Manage and direct a small group of engineers to accomplish daily activities and overall long term strategy.
Develop an end-to-end testing strategy for new CMTS and Cable modem integrations.
Oversee and direct root cause analysis measures required to resolve customer connectivity issues and formulate plans required to solve issues.
Establish relationships with vendors and track issues to resolution.
Formulate policies and procedures to be followed by all staff members.
Oversee system performance and operations through daily/weekly/monthly planning meetings.
Prioritization of projects and activities based upon business objectives.
If interested, you should notify your supervisor and send your resume to: MetroCast Cablevision, 21 Jarvis Avenue, Rochester, NH 03868
Experience:
Bachelors/Masters of Science degree in a computer science or electrical engineering or equivalent in work experience bringing new technologies to market in highly complicated, ambiguous, fast pace business environments.
Previous management of a technical staff tasked with complex projects while meeting specific timelines.
Strong knowledge in CMTS deployment and maintenance required.
In depth knowledge of CableLabs standards including DOCSIS and PacketCable.
In depth knowledge of network operations including Switching, Routing, QOS techniques, and network management.
Understanding of VOIP technologies and related standards.
Previous exposure and experience with wireless 802.11 and FTTX/PON technologies a plus.
Strong project management, change management, and organizational skills.
Job Qualifications:
Excellent presentation and communication skills a must. Ability to communicate complex technical issues to internal technical and non-technical customers.
Ability to function in a highly fluid environment with aggressive deadlines.
Must be a team player, able to work closely with cross-functional development groups. Ability to motivate a lead a geographically disperse staff through technical projects.
Ability to translate business objectives into technical implementation plans and see through to completion.
Strong knowledge of Cisco BTS/MGX architectures, CedarPoint Safari technologies, CMTS's, DOCSIS specifications, SIP, IMS and Broadsoft soft switches is required
Rapidly grasps new technology and abstraction; stays in tune with evolving technologies/standards.
Must possess the ability to maintain balance between multiple perspectives: customer, business, technical and operations.
Knowledge of video architecture is preferred.
Experienced in Microsoft Office (Word, Excel, Project, and Outlook) a must.
Location: Rochester, NH
Customer Service Representative- Full Time
Description:
2nd and 3rd Shift (s) Available
Job Responsibilities:
· Promote and sell programming services and packages.
· Process customer work orders and payments both in person and via telephone.
· Resolve customer conflicts, including billing issues, in a professional manner.
· Participate in ongoing customer service and technical training as required.
· Willing to work non-traditional hours, including Saturdays, and overtime as needed.
· Work in a professional environment with monitored productivity.
Experience:
Job Qualifications:
· High school diploma or equivalent required.
· Excellent verbal communications, organizational and customer relations skills.
· Ability to communicate effectively and courteously on the telephone and with walk-in customers.
· Demonstrated accuracy with detailed work.
· Basic knowledge of office equipment including calculator, photocopier, and basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
· Excellent customer relation skills and the knowledge of cable TV and Internet services.
· Previous sales experience preferred.
· Must be a team player.
If interested, you should your resume to: MetroCast, 21 Jarvis Avenue Rochester, NH 03868 Attn. Tony Graves
Location: Rochester, NH
INSTALLER/SERVICE TECHNICIAN
Description:
Job Responsibilities:
Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
Completion of daily installation route.
Identification, repair and installation of service cabling using a variety of tools and test equipment.
Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
Promote and sell programming services and packages.
Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
Proper completion of daily work log, work orders, vehicle log and reports.
Participate in ongoing Customer Service and technical training as required.
Overtime may be required; On-call rotation may be required.
Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.
Experience:
Job Qualifications:
High school diploma or equivalent.
Valid drivers license, with proven good record.
Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
Ability to perform physically demanding work and lift minimum of 75 lbs.
Ability to work non-standard hours (evenings, weekends, etc.)
Customer relation skills.
Team oriented.
If interested, you should send your resume to: Harron Communications, 9 Apple Road, Belmont, NH 03220, Attn: Steve Mazzaschi.
An Equal Opportunity Employer
Location: Belmont, NH
TECHNICAL SUPPORT REPRESENTATIVE
Description:
Job Responsibilities:
Contribute to MetroCasts vision of being the industry leader in customer service through quality, courtesy and teamwork. The Technical Support Representative is responsible for providing phone, e-mail, and chat support for issues pertaining to MetroCasts High Speed Internet and voice products. The Technical Support Representative serves as a front line support professional who must be able to provide the highest level of customer satisfaction through competent and quick troubleshooting and technical problem resolution. The qualified individual should have 2 to 3 years of relevant experience in a technical support, network engineering or help desk support role. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.
Duties include:
Troubleshoot, resolve and respond to customer questions received via phone, e-mail, and chat communications with a high degree of customer service, technical expertise and timeliness.
Handles incoming telephone calls, covering limited range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction.
Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate and timely information and solutions to customers.
Answer questions regarding service features, options and pricing.
Answer questions regarding use of service with various hardware and software platforms.
Walk customers through common hardware and software configurations to maximize product functionality.
Troubleshoot basic network and modem functionality.
Schedule on-site service calls when necessary.
Interact as needed with various MetroCast personnel and departments to ensure resolution of customer transaction.
Experience:
Job Qualifications:
Experience with personal computers, installing software programs and troubleshooting operating systems, software and hardware. Knowledge of MAC and Windows operating systems (in-depth knowledge of at least one), proficiency with Internet, e-mail, and basic troubleshooting required.
Two to Three years of relevant customer and technical support including (but not limited to):
Broadband support
Cable TV support (digital cable is a plus)
Digital Phone experience (IP Telephony)
Home networking
Thorough knowledge of PC hardware and operating environments including (but not limited to):
LAN Technologies including hubs, switches, routers
TCP/IP concepts including DHCP and IP addressing.
Familiarity with Internet Browsers (MS Internet Explorer, Firefox, Opera, etc)
Previous call center experience a plus.
Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized, professional and concise manner.
Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems.
Excellent customer service and general administrative skills
Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace.
Must be able to work in a structured environment with defined processes and procedures.
Ability to use multiple systems simultaneously including but not limited to trouble ticket databases, customer databases, troubleshooting software, etc. to record data and create notations in customers account records.
Demonstrated accuracy with detail work.
Ability to work flexible hours including, evenings, weekends, holidays and overtime as required.
Microsoft Office experience a plus.
MCSE, MCP, A+ and other certifications are helpful.
Location: Rochester, NH
Customer Service Representative- Full Time
Description:
1st Shift Available
Job Responsibilities:
· Promote and sell programming services and packages.
· Process customer work orders and payments both in person and via telephone.
· Resolve customer conflicts, including billing issues, in a professional manner.
· Participate in ongoing customer service and technical training as required.
· Willing to work non-traditional hours, including Saturdays, and overtime as needed.
· Work in a professional environment with monitored productivity.
Experience:
Job Qualifications:
· High school diploma or equivalent required.
· Excellent verbal communications, organizational and customer relations skills.
· Ability to communicate effectively and courteously on the telephone and with walk-in customers.
· Demonstrated accuracy with detailed work.
· Basic knowledge of office equipment including calculator, photocopier, and basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
· Excellent customer relation skills and the knowledge of cable TV and Internet services.
· Previous sales experience preferred.
· Must be a team player.
If interested, you should your resume to: MetroCast, 9 Apple Rd Belmont NH 03220 Attn. Brad Kulacz
Location: Belmont, NH
Positions found in PA (3)
INSTALLER/SERVICE TECHNICIAN
Description:
Job Responsibilities:
Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
Completion of daily installation route.
Identification, repair and installation of service cabling using a variety of tools and test equipment.
Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
Promote and sell programming services and packages.
Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
Proper completion of daily work log, work orders, vehicle log and reports.
Participate in ongoing Customer Service and technical training as required.
Overtime may be required; On-call rotation may be required.
Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports
Experience:
Job Qualifications:
High school diploma or equivalent.
Valid drivers license, with proven good record.
Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
Ability to perform physically demanding work and lift minimum of 75 lbs.
Ability to work non-standard hours (evenings, weekends, etc.)
Customer relation skills.
Team oriented.
Location: Berwick, PA
REGIONAL ENGINEER
Description:
Job Responsibilities:
Provide the leadership, strategic and tactical oversight for the engineering functions including construction, utility coordination and project management for the Mid-Atlantic Region.
Direct and manage all aspects of the digital and analog headends, data networks, distribution hubs and the deployment of all new technologies.
Work across functions, lead and direct all engineering for the region by ensuring the highest levels of system performance, reliability, and quality of work. This includes cable plant, IP-based network services and addressability engineering to support the region.
Collaborate with Regional Managers and peers in Company across engineering, technical operations, call center, commercial and marketing functions to evaluate best practices.
Create and maintain regional engineering plans and strategies identifying future technologies.
Approve and oversee all design, engineering, electronics and equipment to meet or exceed quality assurance guidelines.
Responsibility for FCC proof of performance testing, documentation and compliance.
Responsible for the hiring, development, supervision, training, and support of local Technical Operations team, including head end and plant maintenance staff. Including up to date training on new technologies and MetroCast products and services.
Manage new technology launches including technical readiness assessment, implementation, post-launch troubleshooting, liaison to vendors, etc.
Deploy network performance monitoring and surveillance platforms in coordination with the NH NOC to monitor on the overall operation of the video, data and voice networks. Develop recording, repairing and reporting protocols to track service impacting problems identified by the monitoring tools
Participate in, and provide direction and control in the preparation of the annual operating plan and annual capital budget. Assures that all functions operate in a cost effective manner, and within the parameters of both the operating plan and the capital budget.
Participate in due diligence for any future acquisitions.
Assures compliance to all existing Federal and State regulations and future legislation impacting the Cable Television and Telecommunications industries.
Experience:
Job Qualifications:
Bachelor's Degree in Engineering, Business or related field strongly preferred (or equivalent experience); advanced degree preferred.
Knowledge of cable industry and FCC rules and standards.
Knowledge of analog and digital video, including MPEG. Data networking experience, especially DOCSIS protocol with high capacity data communications transport over Gigabit-Ethernet or SONET.
Experience designing, deploying, maintaining and using Voice over Internet Protocol networks preferred.
Ten to fifteen years of advanced technology engineering experience in a related operations position.
Proven successful leadership of technical departments. Background in multimedia or broadband communications engineering in a large cable system.
Valid drivers license, with proven good record.
Customer relation skills.
Team oriented.
Location: Berwick, PA
CUSTOMER SERVICE REPRESENTATIVE-PART TIME
Description:
Location: Berwick, PA
Direct Report to: Customer Service Manager
Application Closing Date: May 28, 2010
Job Responsibilities:
Promote and sell programming services and packages.
Process customer work orders and payments both in person and via telephone.
Resolve customer conflicts, including billing issues, in a professional manner.
Participate in ongoing customer service and technical training as required.
Willing to work non-traditional hours, including Saturdays, and overtime as needed.
Work in a professional environment with monitored productivity.
Experience:
Job Qualifications:
High school diploma or equivalent required.
Excellent verbal communications, organizational and customer relations skills.
Ability to communicate effectively and courteously on the telephone and with walk-in customers.
Demonstrated accuracy with detailed work.
Basic knowledge of office equipment including calculator, photocopier, and basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
Excellent customer relation skills and the knowledge of cable TV and Internet services.
Previous sales experience preferred.
Must be a team player.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 911 Market Street, Berwick, PA 18603, Attn: Lori Warg.
An Equal Opportunity Employer
Location: Berwick, PA
Positions found in VA (2)
DISPATCHER
Description:
Direct Report to: Technical Operations Supervisor
Job Responsibilities:
Responsible for the coordination of work routes for the Technicians and Installers.
Schedules and completes service work orders.
Maintain radio/phone communications with all field personnel in accordance with FCC, state and company standards.
Communicates with CSRs, Technicians and Installers to create organized work flow.
Able to resolve customer problems over the telephone.
Tracks and organizes Technician and Installer paperwork; providing administrative support to Technical Department, prepare reports, other duties as assigned.
Commitment to quality customer satisfaction.
Experience:
Job Qualifications:
High school diploma or equivalent.
Basic computer skills including internet (email, web browsers), Windows and MS Office.
Two-way radio experience.
Strong oral and written communication skills, good organizational skills and team orientation required.
Must be reliable and able to work non-traditional office hours.
If interested, send your resume to: Harron Communications, 61 Myrock Avenue, Waterford, CT 06385, Attn: Robert Martin.
An Equal Opportunity Employer
Location: Tappahannock, VA
Construction Coordinator
Description:
Provide assistance to the Technical Operations Manager in assuring quality status of upgrade/new-build construction projects through interaction with contractors, property owners, utility officials, municipal officials, etc.
Perform field inspections of newly constructed cable television plant to assure quality status.
Provide technical services in the field such as changes in construction and design, as may be required to resolve problems and maintain production.
Assist in activation and troubleshooting of new system, as needed.
Assist in preparation of various reports and documentation.
Completes other duties and responsibilities as assigned and/or directed by management.
Experience:
High School diploma or equivalent required. Must have at least 2 years of cable television service and/or construction technician experience.
Knowledge of project management practices and procedures preferred.
Experience with spreadsheets, word-processing and general computer skills preferred
Location: Warsaw, VA
Equal Opportunity Employment
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