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Employment
Below is a list of positions that are currently open.
To apply, please click on the desired position to view details and then click "Apply Now."
Positions found in CT (3)
Customer Service Representative - Part Time (2) 
Description:
Job Responsibilities:
Promote and sell programming services and packages.
Process customer work orders and payments both in person and via telephone.
Resolve customer conflicts, including billing issues, in a professional manner.
Participate in ongoing customer service and technical training as required.
Willing to work non-traditional hours, including Saturdays, and overtime as needed.
Work in a professional environment with monitored productivity.
Experience:
Job Qualifications:
High school diploma or equivalent required.
Excellent verbal communications, organizational and customer relations skills.
Ability to communicate effectively and courteously on the telephone and with walk-in customers.
Demonstrated accuracy with detailed work.
Basic knowledge of office equipment including calculator, photocopier, and basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
Excellent customer relation skills and the knowledge of cable TV and Internet services.
Previous sales experience preferred.
Must be a team player.
If interested, send your resume to: MetroCast Communications, 61 Myrock Avenue, Waterford, CT 06385, Attn: Vickie Spakowski.
Location: Waterford, CT
Business Services Account Executive
Description:
Responsible for acquiring new business customers for Internet and Video services.
Develop leads, contact prospects, schedules appointments and closes opportunities.
Contacts cold and warm prospects through a combination of telephone and in person calls to obtain appointments.
Maintains personal performance and contact information including contact database, activity reporting and sales forecasts.
Utilizes appointments to determine customer needs and present MetroCast business service solutions.
Assists customers and prospects in attaining their goals through proper utilization of MetroCast products and services to ensure goodwill between customers and MetroCast.
Monitors competitive activity and market conditions, providing feedback and suggestions to management regarding new product additions and deletions.
Participates in trade shows, industry events, customer entertainment activities, sales meetings, training programs and conferences as directed.
Other duties as required by Regional Business Services Manager.
Experience:
High school education or equivalent, college degree preferred, but not required.
Winning can-do attitude and strong work ethic as evidenced by track record or success in business, education and extracurricular activities.
Excellent oral and written communication skills.
Business to business sales experience recommended.
Telecommunications, cable, wireless, networking sales experience strongly preferred.
Understanding of bulk strategies and capital expense strategies.
Technology proficiency recommended: DOCSIS (data over cable technology); networking; dial up, DSL, T1s and T3s; VPN solutions; wireless solutions; video packaging; and additional telecommunication technologies.
If interested, you should notify your supervisor and send your resume to: MetroCast Communications, P.O. Box 6008, 61 Myrock Avenue, Waterford, CT 06385.
Location: Waterford, CT
Direct Sales Representative
Description:
Accomplish targeted sales goals for assigned residential market area.
Generate new residential sales through cold calling door-to-door along with generating and following-up on sales leads in new and existing areas including re-market/upgrade existing customers, retrieving equipment from disconnects, and performing audits.
Attend sales meetings as scheduled, provide timely and accurate sales logs and activity reports.
Attend all community events to procure leads and sales and promote MetroCast products and services.
Prepare all necessary paperwork to schedule request for services.
Responsible for scheduling connection of services for customers and educating customers on their responsibilities.
Assure a quality presentation of company products and services.
Represent the company in a completely professional manner. At all times, presents a professional attitude and appearance in employee, customer, vendor, and contact interface situations.
Experience:
High School diploma or equivalent, some college education/work experience preferred.
Two years of sales experience preferred.
Must be highly motivated and goals oriented.
Must be able to maintain extensive contact with businesses and the community.
Knowledge of cable television industry products and services is preferred, but not necessary.
Knowledge of Microsoft Office.
Excellent written and verbal communication skills and the ability to influence and negotiate.
Strong organizational, time management and planning skills desired.
Strong results orientation with the ability to think and communicate strategically.
Must have own transportation including valid drivers license and good/safe driving history required.
Non-standard work hours required.
Location: Waterford, CT
Positions found in MS (2)
ADMINISTRATIVE ASSISTANT
Description:
Job Responsibilities:
Provide administrative support to Regional General Manager, which may include correspondence, typing, filing, research and various projects.
Practice good judgment, discretion and confidentiality of sensitive information regarding activities.
Create Excel spreadsheets, Word documents and PowerPoint presentations.
Coordinate calendars and scheduling of appointments.
Responsible for preparation and coordination of on and off-site meetings, including hotel arrangements, catering, audio/visual needs, etc.
Attend meetings as required and communicate and coordinate required actions.
Organize and maintain files.
Participate in ongoing customer service and technical training as required.
Work in a professional environment with monitored productivity.
Experience:
High school diploma or equivalent required.
Minimum of 2 years in administrative office experience.
Excellent written and verbal communications, organizational and customer relations skills.
Demonstrated judgment and ability to manage confidential information.
Demonstrated accuracy with detailed work.
Ability to multi-task and attention to detail.
Self motivated; ability to organize, plan and perform assigned duties with minimal supervision.
Computer literate with working knowledge of Windows, Microsoft Word, Excel and PowerPoint programs.
Excellent customer relation skills and the knowledge of cable TV and Internet services.
Must be a team player.
If interested, you should send your resume to: MetroCast Communications, 311 Heritage Avenue, Oxford, MS 38655, Attn: Rick Ferrall.
Location: Oxford, MS
BILLING COORDINATOR
Description:
Responsible for maintaining billing system parameters; rates, service codes, packaging and discounting.
Ad hoc requests from third parties (e.g. auditors and management and other departments).
Research and resolve billing discrepancies with monthly charges.
Ensure billing issues have been handled to customers satisfaction.
Notify customers about rate increases via customized mail.
Handle bulk accounts billing, service and status changes.
Complete month-end close reports, cash receipts summary, aging, bad debt, special projects.
Interface with Billing department and other departments
Work in a professional environment with monitored productivity.
Experience:
Bachelors Degree or equivalent experience required.
Proficiency in MS Word and Excel required (Expert level performance preferable).
Excellent customer service skills preferable.
Analytical skills required.
Ability to multi-task in an intensive high momentum work environment required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of CSG/ ACP billing system is required.
Must be a team player.
If interested, you should send your resume to: Harron Communications, 406 N. 3rd Street, Booneville, MS 38829, Attn: Dave Von Doltren
Location: Booneville, MS
Positions found in NH (5)
Senior DOCSIS Engineer
Description:
Job Summary:
The Senior DOCSIS Engineer will be responsible for the day to day operations and advancement of subscriber access technologies including CMTS/Cable modems and 802.11 wireless technologies.
Job Responsibilities:
Responsible for the scalability and integrity of the CMTS and cable-modem networks for all Metrocast regions.
Develop CMTS and cable-modem configuration strategy and support requirements for all regions.
Manage and direct a small group of engineers to accomplish daily activities and overall long term strategy.
Develop an end-to-end testing strategy for new CMTS and Cable modem integrations.
Oversee and direct root cause analysis measures required to resolve customer connectivity issues and formulate plans required to solve issues.
Establish relationships with vendors and track issues to resolution.
Formulate policies and procedures to be followed by all staff members.
Oversee system performance and operations through daily/weekly/monthly planning meetings.
Prioritization of projects and activities based upon business objectives.
If interested, you should notify your supervisor and send your resume to: MetroCast Cablevision, 21 Jarvis Avenue, Rochester, NH 03868
Experience:
Bachelors/Masters of Science degree in a computer science or electrical engineering or equivalent in work experience bringing new technologies to market in highly complicated, ambiguous, fast pace business environments.
Previous management of a technical staff tasked with complex projects while meeting specific timelines.
Strong knowledge in CMTS deployment and maintenance required.
In depth knowledge of CableLabs standards including DOCSIS and PacketCable.
In depth knowledge of network operations including Switching, Routing, QOS techniques, and network management.
Understanding of VOIP technologies and related standards.
Previous exposure and experience with wireless 802.11 and FTTX/PON technologies a plus.
Strong project management, change management, and organizational skills.
Job Qualifications:
Excellent presentation and communication skills a must. Ability to communicate complex technical issues to internal technical and non-technical customers.
Ability to function in a highly fluid environment with aggressive deadlines.
Must be a team player, able to work closely with cross-functional development groups. Ability to motivate a lead a geographically disperse staff through technical projects.
Ability to translate business objectives into technical implementation plans and see through to completion.
Strong knowledge of Cisco BTS/MGX architectures, CedarPoint Safari technologies, CMTS's, DOCSIS specifications, SIP, IMS and Broadsoft soft switches is required
Rapidly grasps new technology and abstraction; stays in tune with evolving technologies/standards.
Must possess the ability to maintain balance between multiple perspectives: customer, business, technical and operations.
Knowledge of video architecture is preferred.
Experienced in Microsoft Office (Word, Excel, Project, and Outlook) a must.
Location: Rochester, NH
Regional Technical Support Manager
Description:
Job Summary:
The primary responsibility of the Regional Technical Support Manager is to directly lead in the management and performance of MetroCasts regional 24 x 7 Technical Support Call Center.
Job Responsibilities:
Overall call center staff management including interviewing, hiring, scheduling, and yearly performance.
Provide coaching and counsel to develop and train technical support supervisors.
Work with MetroCasts engineering and operations teams to develop training material, policies, and procedures necessary for building departmental skill sets.
Ensure that all support center staff is adequately trained and following all documented call center and company policies and procedures.
Continually review call center statistics and refine operational plans as needed to ensure customer satisfaction while meeting budget guidelines and industry metrics.
Produce monthly reports depicting call center performance and distribute to company leaders.
Develop and continue with the evolution of support center projects, policies, and procedures.
Attend industry training and seminars as required to enhance and evolve MetroCasts Technical Call Center.
Experience:
Job Qualifications:
Associates degree in Business, or minimum 5 years experience Supervising or Managing in fast-paced Call Center environment.
Well-developed planning, observation, analytical, and problem-solving skills are essential; this role is responsible for communicating problems/issues along with action plans or alternatives for resolution.
Ability to effectively manage a team and promote collaboration between shifts.
Exceptional interpersonal skills, including ability to persuade, negotiate and moderate conflicts are required.
Flexibility and the ability to quickly transfer resources if needed.
Demonstrate ability to effectively interact with all levels of management and other levels within an organization.
Independent judgment and decision-making skills with respect to functional responsibilities including innovation, originality, and creativity are essential.
Outstanding office software skills.
Demonstrated working knowledge in networking, RF troubleshooting, email application trouble shooting, DHCP, software and operating systems.
Working knowledge of effective Call Center techniques and procedures.
Demonstrated capacity to interpret and react to Call Center statistics.
Excellent analytical, oral and written communication skills.
Problem solving and conflict resolving skills are a must.
Ability and willingness to work a flexible schedule and be on call for emergencies 24 x 7. Some after-hours and weekend work will be required.
If interested, you should send your resume to: MetroCast , 21 Jarvis Avenue, Rochester, NH 03868 or email hsdjobs@metrocastcablevision.com.
An Equal Opportunity Employer
Location: Rochester, NH
Installer/Service Technician
Description:
Job Responsibilities:
Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
Completion of daily installation route.
Identification, repair and installation of service cabling using a variety of tools and test equipment.
Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
Promote and sell programming services and packages.
Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
Proper completion of daily work log, work orders, vehicle log and reports.
Participate in ongoing Customer Service and technical training as required.
Overtime may be required; On-call rotation may be required.
Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.
Experience:
Job Qualifications:
High school diploma or equivalent.
Valid drivers license, with proven good record.
Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
Ability to perform physically demanding work and lift minimum of 75 lbs.
Ability to work non-standard hours (evenings, weekends, etc.)
Customer relation skills.
Team oriented.
If interested, you should notify your supervisor and send your resume to: MetroCast Cablevision, 9 Apple Road, Belmont, NH 03220, Attn: Jeff Drapeau.
Location: Belmont and Rochester, NH
Customer Service Representative- 2nd Shift
Description:
Job Responsibilities:
Promote and sell programming services and packages.
Process customer work orders and payments both in person and via telephone.
Resolve customer conflicts, including billing issues, in a professional manner.
Participate in ongoing customer service and technical training as required.
Willing to work non-traditional hours, including Saturdays, and overtime as needed.
Includes a rotating schedule between Rochester, NH and Springvale, ME offices.
Work in a professional environment with monitored productivity.
Experience:
Job Qualifications:
High school diploma or equivalent required.
Excellent verbal communications, organizational and customer relations skills.
Ability to communicate effectively and courteously on the telephone and with walk-in customers.
Demonstrated accuracy with detailed work.
Basic knowledge of office equipment including calculator, photocopier, and basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
Excellent customer relation skills and the knowledge of cable TV and Internet services.
Previous sales experience preferred.
Must be a team player.
If interested, send your resume to: MetroCast, 21 Jarvis Avenue, Rochester, NH 03868, Attn: Brad Kulacz
Location: Rochester and Springvale, ME , NH
Customer Service Representative
Description:
Job Responsibilities:
* Promote and sell programming services and packages.
* Process customer work orders and payments both in person and via telephone.
* Resolve customer conflicts, including billing issues, in a professional manner.
* Participate in ongoing customer service and technical training as required.
* Willing to work non-traditional hours, including Saturdays, and overtime as needed.
* Work in a professional environment with monitored productivity.
Experience:
Job Qualifications:
* High school diploma or equivalent required.
* Excellent verbal communications, organizational and customer relations skills.
* Ability to communicate effectively and courteously on the telephone and with walk-in customers.
* Demonstrated accuracy with detailed work.
* Basic knowledge of office equipment including calculator, photocopier, and basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
* Excellent customer relation skills and the knowledge of cable TV and Internet services.
* Previous sales experience preferred.
* Must be a team player.
If interested, send your resume to jobs@metrocastcablevision.com or mail to: MetroCast Cablevision, 9 Apple Road, Belmont, NH 03220. An Equal Opportunity Employer
Location: Belmont, NH, NH
Positions found in PA (2)
General Manager
Description:
The General Manager is responsible for the overall operations of the MetroCast Communications system in Pennsylvania. Personally responsible for total management (people management and functional management), and all public relations efforts needed to attain Company goals. Responsible for analyzing, assessing, and refining operational methods, processes and procedures associated with the operational integrity of products and services. The General Manager will work in conjunction with all MetroCast GMs to create consistent procedures and processes to improve effectives and efficiencies throughout the MetroCast systems.
Experience:
-Bachelor's degree (B.A.), preferred;equivalent education/work experience considered.
-Five (5) years of general operational management experience preferred.
-Thorough knowledge of cable television industry, supervision of personnel, policies and procedures.
-An understanding of the Internet service industry
-Experience in supervision/management of teams, significant complex projects, and cross functional team management experience at a leadership level required.
-Excellent written and verbal communication skills and the ability to influence and negotiate at a senior level.
-Strong results orientation with the ability to think and communicate strategically, yet manage tactical details.
-Familiarity with the Internet and PC networking with telephone distribution networks, switching/routing and telephony operations.
-Valid driver's license and good/safe driving history required.
If interested, you should send your resume to: Harron Entertainment, 70 E. Lancaster Avenue, Frazer, PA 19355
Location: Berwick, PA
Direct Sales Representative
Description:
Job Responsibilities:
Accomplish targeted sales goals for assigned residential market area.
Generate new residential sales through cold calling door-to-door along with generating and following-up on sales leads in new and existing areas including re-market/upgrade existing customers, retrieving equipment from disconnects, and performing audits.
Attend sales meetings as scheduled, provide timely and accurate sales logs and activity reports.
Attend all community events to procure leads and sales and promote MetroCast products and services.
Prepare all necessary paperwork to schedule request for services.
Responsible for scheduling connection of services for customers and educating customers on their responsibilities.
Assure a quality presentation of company products and services.
Represent the company in a completely professional manner. At all times, presents a professional attitude and appearance in employee, customer, vendor, and contact interface situations.
Experience:
Job Qualifications:
High School diploma or equivalent, some college education/work experience preferred.
Two years of sales experience preferred.
Must be highly motivated and goals oriented.
Must be able to maintain extensive contact with businesses and the community.
Knowledge of cable television industry products and services is preferred, but not necessary.
Knowledge of Microsoft Office.
Excellent written and verbal communication skills and the ability to influence and negotiate.
Strong organizational, time management and planning skills desired.
Strong results orientation with the ability to think and communicate strategically.
Must have own transportation including valid drivers license and good/safe driving history required.
Non-standard work hours required.
If interested send your resume to: Harron Communications, 911 Market Street, Berwick, PA 18603, Attn: Lori Warg.
An Equal Opportunity Employer
Location: Berwick, PA
Equal Opportunity Employment
Click on the link below to download and view the EOE statement for your location.
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