Frequently Asked Questions

Digital Video Recorder FAQs

• What is DVR?
  
  
  

  	DVR stands for Digital Video Recorder. The DVR allows you to control television. It will digitally record, store, and playback all your favorite programs. You can also control live TV with features such as record, rewind, pause, and instant replay.

  
  
  



• Is there an additional charge for DVR capability?
  
  
  

  	Yes. There is a low monthly fee for the DVR.

  
  
  



• Do I have to buy any equipment?
  
  
  

  	There is no equipment to buy, however, there is a monthly fee.

  
  
  



• Do I need to have Digital Cable to have the DVR?
  
  
  

  	Yes.

  
  
  



• Is there any extra equipment?
  
  
  

  	No. If you already have Digital Cable or the High Definition box, the DVR will replace both boxes. The DVR is a digital, high definition, and DVR converter all in one!

  
  
  



• Does the DVR work with HDTV?
  
  
  

  	Yes. The DVR is both a Digital and High Definition converter in one.

  
  
  



• How do I get a DVR?
  
  
  

  	Contact your local MetroCast Customer Service Center and one of our friendly representatives will schedule an appointment for you to get this exciting new product.

  
  
  



• Can I still use my VCR/DVD player with a DVR?
  
  
  

  	Yes.

  
  
  



• Can I use a DVR on any TV in my house?
  
  
  

  	Yes. You can get a DVR for any TV that has digital cable. But, each TV requires its own converter box.

  
  
  



• How long can I keep my recordings?
  
  
  

  	You can keep your recording for as long as you'd like as long as space is available.

  
  
  



• How many hours of programming can be stored on my DVR?
  
  
  

  	You can record up to 90 hours of digital and analog programming. *Recording space may vary based on your location.

  
  
  



• How will I know if I'm almost out of recording space?
  
  
  

  	The DVR will automatically start to delete older recorded programming to make space for new recorded programming.

  
  
  



• If I've been tuned to a program since it began, can I record from the beginning?
  
  
  

  	Yes. As long as you were on that channel at the start of the program and stayed there, it will record it from the beginning.

  
  
  



• If I started watching a show already in-progress and want to record it, can I record it from the beginning?
  
  
  

  	No. The DVR will only record from the time you got on the channel.

  
  
  



• What happens if the DVR temporarily loses power?
  
  
  

  	You will not lose any saved information such as scheduled recordings or programs already recorded. The only things you will lose are those programs that were scheduled to record at the time the power went out.

  
  
  



• Can I adjust a scheduled recording's end time if the program is going to run over?
  
  
  

  	Yes. Simply go to record options and adjust the end time to run over for up to 3 hours.

  
  
  



• Can I automatically record all episodes of a program without having to schedule individual recordings?
  
  
  

  	Yes. When you set up a program to record, you'll have the option to "record entire series."

  
  
  



• Can I watch another channel while recording?
  
  
  

  	Yes. The DVR from MetroCast has 2 tuners. Therefore, one can be tuned to one channel that's being recorded and the other tuner can be on a different channel you are watching.

  
  
  



• Can I record two programs at the same time?
  
  
  

  	Yes. Again, the 2 tuners allows for this feature. You can record two channels and watch a third pre-recorded program.

  
  
  



• Is there a way to go directly to a certain point on a DVR recorded program?
  
  
  

  	The DVR, if stopped at a certain point, will allow you to resume playback from that point. Another way to quickly move through a program -- and this works for FF or RW -- is to press the FF or RW button and then press the right directional button that surrounds the “Select” button (or the left one if you want to rewind). Each time you press it you will jump 15 minutes in the direction you are moving through the program. This is the quickest way to get to the point you’re looking for.

  
  
  



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